EasyShipy COD Collection & Seller Settlement Policy

1. Overview

Where Cash on Delivery ("COD") is available for a Shipment and selected by the Seller, the applicable Courier Partner will collect the COD amount from the Buyer upon successful delivery.

The collected COD amount will be reconciled and, subject to the conditions of this Policy, settled to the Seller's verified bank account through EasyShipy.

2. COD Amount

The COD amount specified by the Seller at the time of Shipment creation must accurately represent the amount payable by the Buyer.

The Seller is responsible for ensuring that the COD amount is correct and lawful.

3. COD Collection

The Courier Partner is responsible for attempting to collect the applicable COD amount from the Buyer during delivery.

A Shipment is treated as COD-collected only when the applicable collection has been successfully recorded and confirmed through the Courier Partner's systems or other accepted reconciliation mechanism.

4. COD Reconciliation

Following successful delivery and COD collection, EasyShipy will reconcile the applicable transaction using available Courier Partner records, shipment records and financial records.

The reconciliation may include:

• Shipment ID;
• AWB;
• COD amount;
• delivery status;
• collection status;
• Courier Partner remittance;
• applicable EasyShipy fees;
• adjustments; and
• other applicable deductions or credits.

5. Settlement Timeline

The standard target settlement cycle is:

T + 2 business days

where T means the date on which the COD amount is successfully collected and the transaction becomes eligible for settlement following the applicable reconciliation process.

Bank holidays, payment-system failures, reconciliation issues, compliance reviews, fraud investigations and other legitimate operational circumstances may affect the actual credit date.

6. EasyShipy Responsibility After Successful Collection

Subject to this Policy and applicable law, EasyShipy will be responsible for processing the Seller's settlement after a COD collection has been successfully recorded and the transaction becomes eligible for settlement.

Where EasyShipy receives an incorrect COD remittance from a Courier Partner, EasyShipy will undertake the applicable reconciliation and recovery process with the Courier Partner.

7. Courier Non-Remittance

Where the Courier Partner has successfully recorded collection from the Buyer but fails to remit the corresponding amount to EasyShipy, EasyShipy will undertake reasonable recovery and reconciliation measures with the Courier Partner.

Subject to applicable law and the final contractual arrangement between EasyShipy and the Seller, EasyShipy will remain responsible for the Seller settlement arising from a successfully confirmed COD collection.

8. Collection Amount Discrepancy

Where the Buyer has paid an amount that differs from the amount reported by the Courier Partner, EasyShipy will investigate the discrepancy using available transaction, delivery and Courier Partner records.

The Seller may be required to provide supporting information.

9. Seller Bank Account

COD settlement will be made only to a bank account that has been verified and approved for the Seller's EasyShipy account.

The Seller is responsible for maintaining accurate and current bank-account information.

10. Invalid or Unverified Bank Account

Where the Seller's bank account is invalid, closed, frozen, incorrectly entered or otherwise unavailable for settlement, EasyShipy may hold the applicable COD amount until the Seller provides valid and successfully verified bank details.

The Seller is responsible for updating its bank information promptly.

11. Extended Unclaimed Settlements

Where a COD settlement remains unpaid because the Seller has failed to provide valid bank details, complete required verification or otherwise resolve a settlement issue for an extended period, EasyShipy may place the amount into an unclaimed or restricted settlement status.

If the Seller takes no action for six months or longer, EasyShipy may apply its account-closure and unclaimed-funds procedure, subject to applicable law.

The Seller should therefore maintain accurate bank and KYC information at all times.

12. Suspicious or Fraudulent Transactions

EasyShipy may temporarily hold COD settlements where it reasonably suspects:

• fraud;
• account compromise;
• fictitious orders;
• money laundering or other unlawful activity;
• manipulation of COD amounts;
• collusion;
• identity or KYC issues;
• payment disputes; or
• other material financial risk.

The hold may remain until the relevant investigation or verification is completed.

13. Suspended Seller Accounts

Where a Seller account is suspended, EasyShipy may temporarily hold pending COD settlements while determining:

• the reason for suspension;
• outstanding financial obligations;
• claims;
• disputes;
• fraud or compliance concerns; and
• applicable amounts payable to or recoverable from the Seller.

Once the applicable issue is resolved, eligible COD amounts will be processed in accordance with this Policy and applicable law.

14. Account Closure

Upon termination or closure, EasyShipy will reconcile pending:

• COD settlements;
• shipping charges;
• RTO/NDR charges;
• weight adjustments;
• claims;
• refunds;
• disputes; and
• other amounts.

Eligible net amounts payable to the Seller will be processed after completion of applicable reconciliation and verification.

15. Courier Default

EasyShipy may pursue recovery from a Courier Partner where a Courier Partner fails to remit amounts that it has collected.

The Seller authorises EasyShipy to undertake such recovery and reconciliation on the Seller's behalf where appropriate.

EasyShipy's relationship with the Courier Partner is governed by separate commercial arrangements and does not create a guarantee of Courier Partner performance except to the extent expressly provided in these Seller Terms or applicable law.

16. Taxes and Statutory Deductions

COD settlement may be subject to applicable taxes, statutory deductions, TCS, TDS or other legally required adjustments.

The applicable treatment will depend on the nature of the underlying transaction and the Seller's tax status.

17. Settlement Statement

The Seller will be able to view or receive a settlement statement identifying, where applicable:

• COD collected;
• EasyShipy charges;
• other adjustments;
• deductions;
• net settlement amount;
• settlement date; and
• settlement reference.

18. Seller Responsibility

The Seller must promptly report an apparent COD settlement discrepancy through the designated support or finance channel.

EasyShipy may prescribe a reasonable reconciliation/dispute period for COD settlement records.