Policies
Operational policies covering how EasyShipy handles COD settlements, your prepaid balance, pricing, weight adjustments, NDR/RTO, and buyer communications. These sit alongside our Terms of Service.
COD Collection & Seller Settlement Policy
How Cash on Delivery amounts are collected, reconciled, and settled to your bank account.
Prepaid Balance Policy
How your EasyShipy wallet works — funding, permitted uses, holds, and negative balances.
Seller Pricing & Shipping Charges Policy
How shipping charges are calculated and what they may include.
Weight & Dimension Adjustment Policy
How courier weight verification and charge adjustments work, and how to dispute one.
NDR & RTO Policy
Non-delivery reports, available seller actions, and how returns to origin are handled.
Buyer Communication Services Policy
SMS and WhatsApp shipment notifications sent to your buyers, and applicable charges.