EasyShipy Refund & Account Credit Policy
Version 1.0 — Effective [INSERT DATE]
This policy is in draft — the effective date has not yet been set. It does not yet govern any live transaction.
1. General Principle
Amounts paid into the EasyShipy prepaid balance are intended for payment of eligible EasyShipy services and are not generally withdrawable as cash.
2. Eligible Credits
EasyShipy may credit the Seller's prepaid balance where applicable due to:
- duplicate payment;
- failed transaction;
- cancelled service;
- overcharge;
- approved weight adjustment;
- approved claim;
- service reversal;
- technical error; or
- another approved adjustment.
3. Refunds
Where a refund is legally or commercially required, EasyShipy may process the refund through the original payment method or another permitted method.
The method of refund may depend on the payment provider, transaction type and applicable law.
4. Promotional Credits
Promotional or bonus credits may have separate conditions, including expiry or non-refundability.
5. Outstanding Dues
Before processing a refund or account closure payment, EasyShipy may deduct legitimate outstanding amounts owed by the Seller.
6. Fraud or Dispute
Refunds may be delayed while EasyShipy investigates suspected fraud, payment disputes, chargebacks or other irregularities.
7. Processing Time
Refund processing times may depend on the payment provider, banking system and transaction type.
8. Seller Responsibility
The Seller must provide accurate payment and bank information where required for a refund.
EasyShipy is not responsible for delays caused by incorrect information supplied by the Seller or third-party payment/banking systems.